Listen Generously
Slow down enough to hear goals, constraints, and feelings—not just the literal words in a ticket.
Part of Love Thy Neighbor · All fundamentals
In practice
Slow your mind and be sensitive to others' words and vibe. Listen with all of your senses… understand people deeply and consider their perspective honestly and thoroughly.
Generous listening means asking clarifying questions before prescribing a solution, and noticing when someone is hesitant to say what they really mean.
On technical projects, the best fix often starts with understanding what success looks like for the business—not jumping to the framework you wanted to try this quarter.
Related fundamentals
Understand Problems Then Design Solutions
Study the business, listen carefully, and only then design solutions you believe in.
Ask Why
Understand the goal behind the task before you optimize the wrong thing.
Be Patient
Give people time to understand, decide, and learn—without letting patience become an excuse to drop the ball.
See culture in context
Fundamentals describe how we aim to work—not a checklist for a sales conversation.