Follow Up and Follow Through
When you promise something—or accept a task—close the loop without being chased.
Part of Love Thy Neighbor · All fundamentals
In practice
Whenever you give anyone a promise, or a task is assigned to you, it's your responsibility to follow-up and hold yourself accountable for your tasks.
Follow-through is a kindness. It saves other people mental overhead and signals that their request mattered.
If you cannot finish on time, follow up anyway with a revised plan. Disappearing is the fastest way to lose trust.
See culture in context
Fundamentals describe how we aim to work—not a checklist for a sales conversation.