Be Process-Oriented

Discover and document repeatable processes that help to ensure quality. Such documentation will be a benefit to your present and future colleagues and clients.

Process is not bureaucracy for its own sake. It is how we scale judgment—deployments, onboarding, QA, support triage—without reinventing every time.

Good processes stay lightweight. Capture the minimum that prevents known failures, then improve the doc when reality teaches you something new.